Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the WebXPro website and the digital IT services we provide. By accessing our website or engaging our services, you agree to these Terms.

For individual projects, additional terms may be set out in a separate proposal, quotation, agreement, or contract. Where those documents differ from these Terms, the specific agreement for that project will take precedence.

2. Services We Provide

WebXPro offers a range of digital IT solutions, including:

• Website design and development
• Custom web applications
• E-commerce solutions
• Website maintenance and support
• Hosting and domain-related services
• SEO and digital marketing
• Branding and digital design solutions

The exact scope of work for any engagement is defined in the approved proposal or quotation.

3. Website Use

When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to our website or systems
• Not engage in activities that may harm or disrupt the website or its users
• Not submit misleading, false, or unlawful information
• Respect the intellectual property rights of WebXPro and others

4. Client Responsibilities

To help us deliver projects effectively, clients are responsible for:

• Providing accurate and complete project information
• Supplying required content, materials, and assets on time
• Providing necessary approvals and decisions
• Giving timely feedback during design and development
• Sharing access credentials only through secure and appropriate methods

For security reasons, please do not share sensitive passwords through insecure channels.

5. Project Scope and Delivery

The scope of each project is based on the approved proposal or quotation. Any additional requirements requested outside the agreed scope may involve additional fees or revised timelines.

Delivery dates depend on the project scope, client cooperation, and any third-party dependencies. We aim to meet agreed timelines but cannot guarantee fixed delivery dates unless explicitly confirmed in writing.

Revisions and changes should follow the revision process defined in the project agreement.

6. Pricing and Payments

Pricing is based on the agreed quotation and may include:

• Project quotations and proposals
• Advance payments, where applicable
• Installment plans
• Subscription-based services
• Recurring payments
• Additional work requested outside the original scope

Payment amounts, deadlines, and invoicing terms are set out in the relevant proposal or agreement.

Payment percentages, cancellation fees, grace periods, and suspension rules to be confirmed by WebXPro.

7. Website Ownership and Intellectual Property

Ownership and licensing rights are generally as follows:

• Client-provided content remains the property of the client.
• Custom work created for the client is transferred to the client as specified in the project agreement.
• Third-party libraries and assets remain subject to their respective licences.
• WebXPro-owned materials and internal tools remain the property of WebXPro unless otherwise agreed.

Final ownership and licensing terms to be confirmed in the project agreement.

8. Hosting, Maintenance and Support

Hosting, maintenance, and support services depend on the plan or service agreement you select. Included support follows the agreed scope of work.

Third-party service interruptions may affect availability, and maintenance or updates may require planned downtime, which we aim to keep minimal.

Support hours and response times to be confirmed by WebXPro. We do not guarantee 24/7 support unless explicitly provided.

9. Third-Party Services

Some projects may depend on third-party services such as hosting providers, domain registrars, payment gateways, APIs, and external platforms.

While we strive to select reliable providers, WebXPro is not responsible for every third-party outage, price change, or policy update. Such matters will be handled reasonably in accordance with your agreement.

10. Service Suspension and Termination

Services may be suspended or terminated in accordance with your agreement, which may include circumstances such as:

• Non-payment of invoices
• Breach of contractual terms
• Security risks to our systems or other clients
• Compliance with legal requirements
• Cancellation in accordance with agreed terms

Specific suspension and termination clauses to be reviewed and confirmed by WebXPro.

11. Warranties and Limitations

We work to a professional standard, but we do not guarantee:

• Continuous, uninterrupted service availability
• Absolute security against all threats
• Specific search engine rankings
• Specific business revenue or results
• Specific results from digital marketing campaigns

Liability and warranty clauses to be reviewed for compliance with applicable law.

12. Changes to Services and Terms

We may update our services or these Terms from time to time. Changes to these Terms will be posted on this page. Existing contractual obligations remain subject to the relevant agreement for the duration of that agreement.

13. Governing Law

Governing law and jurisdiction to be confirmed by the business owner and legal adviser.

14. Contact Us

If you have any questions about these Terms of Service, please contact us: