Privacy Policy

1. Introduction

WebXPro ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, contact us, or use our services.

This policy applies to information collected through our website (www.webxpro.lk) and through our communication channels, including email and WhatsApp. By using our website or contacting us, you acknowledge the practices described in this policy.

2. Information We May Collect

We only collect information that is relevant to responding to your enquiries and providing our services. This may include information you provide voluntarily and, in some cases, limited technical information collected automatically.

Information you provide voluntarily

• Name
• Email address
• Phone number or WhatsApp number
• Business name and business information
• Project requirements and messages submitted through our contact forms
• Any other information you choose to share with us

Information collected automatically

• Technical information such as browser type, device type, operating system, and pages visited
• General usage information that helps us understand how visitors use our website

We do not use this technical information to identify individual visitors.

3. How We Use Information

We may use the information we collect for the following purposes:

• Responding to enquiries and requests
• Preparing quotations, proposals, and project estimates
• Delivering the services you have requested
• Communicating with clients regarding projects and updates
• Providing customer support and after-sales service
• Improving website performance, usability, and user experience
• Protecting the website and our systems against misuse
• Meeting applicable legal and regulatory obligations

4. Cookies and Analytics

Cookies are small text files that may be stored on your device when you visit a website. They help websites remember preferences, understand usage, and improve performance.

We may use cookies or similar technologies to improve your browsing experience and understand how visitors interact with our website.

WebXPro to confirm whether analytics or tracking tools are currently installed.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

5. Third-Party Services

To provide our services, we may use third-party services where necessary, such as:

• Website hosting providers
• Payment gateway providers (where applicable)
• Communication platforms (for example, WhatsApp and email)
• Email service providers
• Analytics services (where applicable)

These providers may process information in accordance with their own privacy policies. Provider names to be confirmed by WebXPro.

6. Data Security

We use reasonable technical and organisational measures to help protect your information from unauthorised access, loss, misuse, or alteration. These measures may include secure access controls, encryption where appropriate, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain information only for as long as is reasonably necessary for the relevant business, contractual, legal, or operational purposes. When information is no longer required, we take reasonable steps to delete or securely dispose of it.

Final retention periods to be confirmed by WebXPro.

8. User Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include the right to access, correct, update, or request deletion of your information, and the right to object to or restrict certain processing.

These rights and the applicable procedures depend on the laws of your jurisdiction. To make a request, please contact us using the details below. We will respond in accordance with applicable law.

9. External Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policy of any website you visit.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: